Grievance Redressal Mechanism
L1
Grievance Redressal Mechanism
Customers are requested to follow the following escalation matrix in case of grievances:
You may write a letter at the address – Kubiz Capital Private Limited, Third Floor, Opus Park, Plot No. F-21, MIDC Central Rd, Seepz, Andheri East, Mumbai, Maharashtra 400093, India
Customers are requested to first raise their concerns through any of the channels mentioned above. And if the same is not resolved within 5 working days or if the customer is not satisfied with the solution provided by the customer care service, then the customer may follow below escalations for resolving their grievances.
L2
Customer Support Manager
In case the complaint is not resolved within a period of five working days or if the customer is not satisfied with the solution provided by the Customer Support Manager, then the customer may approach the Grievance Redressal Officer.
L3
Grievance Redressal Officer
Kubiz Capital Private Limited, Third Floor, Opus Park, Plot No. F-21, MIDC Central Rd, Seepz, Andheri East, Mumbai, Maharashtra 400093, India